"Great Team"

About: Castle Hill Hospital

(as the patient),

I really like visiting the outpatients area at Castle Hill. I'd rather not be there but, as I have to be from time to time, it is great to have such a friendly team on the reception desk. No matter how busy they are (very, very, very), they always have time to be polite, respectful and tollerant. They seem to realise that they are dealing with people who are often hurting (mentally and physically) and seem to be able to brush off the odd obnoxious patient (who could be in severe pain and suffering who knows what kind of internal stress) who is totally incapable of being pleasant for whatever reason.

Do the receptionists snap? Do they get angry? Do they get stressed out? Do they shout back? Do they call the patient names? Well, they probably do; but they certainly don't let it all out in public. Well done and thank you all. You are appreciated by more people than you think.

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Alan B,

Many thanks for placing your posting on the Patient Opinion website. It is always a pleasure to receive such positive comments and we will ensure that the staff concerned are made aware of these.

NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk.

If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.

Thank you once again for taking the time to provide us with your views on local services.

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