"Assesment and treatment of tonsilitis"

About: Arrowe Park Hospital

I attended the walk in facility at APH on Sunday 28th Feb 2016 at approx 08:00 hrs.

I was then referred to A&E with suspected 'Quinsy' (closing over/infected throat).

I had been in extreme pain and discomfort for about 48 hours, I was at the point of total exasperation.

I am writing to commend the Drs actions that helped me on that morning, it may not seem much but just to get relief from the pain I was in meant a lot to me.

The Dr. swiftly diagnosed it as severe case of tonsillitis and provided me with the necessary medicines and sprays.

I am fortunate not to have used A&E before here but the Dr that advised/reassured me was extremely helpful, professional and knowledgeable.

Today I am already feeling a lot better and would be obliged if you could pass on my thanks to the way in which I was dealt with. In a time when our NHS services are stretched to the limit all of the staff yesterday were a credit to their profession.

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Responses

Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are delighted to learn how staff were able to look after you so well. We are proud of the care and service provided by our staff.

Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Emergency Department.

If we can be of further assistance in any way, please do not hesitate to contact the Patient Relations Team on freephone 0800 432 0251, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations Team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE.

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