"Flawless Care"

About: Royal Blackburn Hospital

Being a Heart patient ( having had several MI's and associated surgeries) I have had regular stays in the Coronary Care unit, as well as ward B18. My last stay was in August 2015. I was admitted, after resus, to the MAU.......and the following morning, seen by the assessment team, who said that it was warranted for me to be admitted to CCU......Where I spent a day, followed by a further five days in cardiology ward. I was given my own room, which suited just fine, as I would have only kept other patients awake with my snoring! Nevertheless, the stay was nigh on perfect. The ward was cleaned regularly, and I was checked on at regular intervals. Courtesy was shown by all staff. The food Choices and experience has improved over the years. My Partner was quite taken aback by the standards of medicine and care offered by the RBH. He even joked that I was being 'waited on hand and foot, by angels' in a 'Hospital that looks like a big new Hotel.'...............That made me giggle.......But, on a serious note, from the tea people who always left a biscuit or two with my cuppa, The fab nursing teams in resus, MAU, CCU and B18, right through to the fantastic professionalism that was demonstrated by the doctor and staff in the lab......(Angioplasty) I am forever and always grateful........Knowing my cardiac History, I know that I will be using the services of the RBH again in the future.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital

Many thanks for your feedback regarding the care and treatment you have received at Royal Blackburn Hospital, in the Emergency Department, Assessment Unit, Coronary Care and Ward B18 and thank you for taking the time to do so.

It is lovely to receive such positive feedback and I am really pleased that you were happy with the care you received from all the staff.

I will ensure your comments are passed onto the staff who will be delighted to hear that your experience with us was really positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear further about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk.

Many thanks again for commenting and Best Wishes.

Melissa Almond, Patient Experience Facilitator

  • {{helpful}} of {{total()}} people think this response is helpful