"Terrible booking system"

About: Queen Charlotte's Hospital / Maternity

(as the patient),

I am trying to change my appointment with the midwife calling the number they provided in the letter 0203 313 5370 but it is forever engaged or simply not working.

The hospital says its through this number but I cannot get hold of them.

Unfortunately I will not be able to attend and my slot could go to someone else but I as they are not interested to know, this time will be wasted.

Poor and bad customer service. What if I had a problem and needed to contact them! ! !

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is extremely concerned about your comments you have posted on NHS Choices.

We would like to apologise for your experience trying to get through to the Maternity service at Queen Charlotte’s Hospital.

Patient Advice and Liaison Service (PALS) would like to discuss this matter further and have the opportunity to look into your concerns.

We would encourage you to contact PALS on 0203 312 7777 or email pals@imperial.nhs.uk.

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