"Confusion over booking"
About: Locala Community Partnerships CIC / Podiatry Locala Community Partnerships CIC Podiatry Batley WF17 5PW
Posted by Reader929 (as ),
I received a letter in the post telling me I need to call up to make an appointment within the next three weeks. I was on the phone for 34 minutes before someone answered. When I gave my reference code from the letter it didn’t come up on their computer, so I gave my name and address instead.
Because I’m blind, it’s important that I can get an appointment as close to home as possible. The receptionist couldn’t find an appointment for the medical center close to me and was looking for appointments in huddersfield, which would be very difficult for me and my wife to get to.
They looked in the diary for 15 weeks ahead and couldn’t find an appointment for me as they were all full. I’m not sure why she was looking for an appointment so far away from me. It’s all quite confusing.
It’s worrying because the letter says I need to make an appointment within three weeks.
I’m really not happy with the situation. What am I supposed to do?