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Care Opinion

Confusion over booking

Posted By Reader929

"Confusion over booking"

About: Locala Community Partnerships CIC / Podiatry

(as the patient),

I received a letter in the post telling me I need to call up to make an appointment within the next three weeks. I was on the phone for 34 minutes before someone answered. When I gave my reference code from the letter it didn’t come up on their computer, so I gave my name and address instead.

Because I’m blind, it’s important that I can get an appointment as close to home as possible. The receptionist couldn’t find an appointment for the medical center close to me and was looking for appointments in huddersfield, which would be very difficult for me and my wife to get to.

They looked in the diary for 15 weeks ahead and couldn’t find an appointment for me as they were all full. I’m not sure why she was looking for an appointment so far away from me. It’s all quite confusing.

It’s worrying because the letter says I need to make an appointment within three weeks.

I’m really not happy with the situation. What am I supposed to do?

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Responses

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships 8 years ago
Sarah True
Customer Engagement Manager,
Locala Community Partnerships

Submitted on 01/03/2016 at 08:44
Published on Care Opinion at 13:42

Dear Reader929

I am very sorry to hear you have had problems getting an a podiatry appointment. Please can you e-mail me on this address and I will look into the situation for you: sarah.true@locala.org.uk

Best wishes

Sarah

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Reader929 (the patient)

I just wanted to leave an update about my story.

Following my response, I contacted Locala again. They answered after only two and a half minutes which is much better than before. They took my details and asked which health center I wanted to visit. They offered me two different appointment dates and have booked me an appointment for my local health center for next month which I am very pleased with.

I think it's important to share praise and positive feedback as well as share feedback when things go wrong. People often complain but forget to feedback about the good things.

I am very pleased that this has now been resolved.

Thankyou

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