"Mental health"

About: Queen Elizabeth Hospital (Gateshead)

I have come to A & E a couple of times due to overdoses.

This is the first hospital that I have been treated with respect and compassion. The staff were just so lovely.

I had only recently moved to Birmingham and my old hospital whenever I was sick had an awful attitude and made me feel terrible.

QE treated me just as they'd treat a patient with physical illness, which is the way it should be.

Thankyou for caring, and treating me with respect.

Story from NHS Choices

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your care and treatment in the Emergency Department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you were treated appropriately with respect and compassion by our staff as our aim is to ensure all of our patients feel reassured by the care we provide.

Your kind words have been forwarded to relevant senior staff who will share them with their team members. Feedback like this is greatly appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews