"Great care we received at Monklands Hospital"

About: Monklands District General Hospital / Oral Surgery & Medicine

(as a relative),

My husband was diagnosed with mouth cancer, and saw the ENT consultant surgeon Mr Carton in September for explanation of the diagnosis and preliminary tests for his operation. He was admitted to Monklands in November and had his 12-hour surgery followed by two weeks in the ICU unit while he battled a lung infection. He was then transferred to Ward 9 for his recovery period, and was eventually discharged home in January 2016.

As you can see, this was a long and very fraught period. I cannot begin to praise Mr Carton and his staff enough. From the beginning, Mr Carton explained everything thoroughly, made it clear we could contact him at any time if we needed to. He introduced us to several staff members before his admission to hospital, and others came and introduced themselves prior to surgery.

The surgery went well, and Mr Carton did a cracking job, and he personally phoned me when the surgery was finished to let me know how it had gone.

I was totally impressed the whole way through the process. My husband's care on both wards was extraordinarily good, considering they are always busy. However, we never felt as if we were passed over, and we were actually in more danger of feeling like special snowflakes than feeling neglected in any way.

He has made a very good recovery, and thanks to Mr Carton's skill at removing all the cancer, he does not require any further treatment. Thanks to the unremitting care of the ICU staff, he recovered from the infection, and thanks to the nursing staff on Ward 9 and the physio, the dietician and speech therapy departments, he was sent home without his feeding tube, and is now having Fun With The Blender for his meals. Mr Carton will get him fitted for teeth in the future (as all his teeth had to be removed for the surgery) and hopefully he'll be almost as good as new, eventually.

Anyway, I just wanted to say a thank you to everybody involved in his care. It really could not have been better.

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Responses

Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire

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Dear Jannert

Thank you for taking the time to post your husband's experience of care at Monklands Hospital. I can only imagine how stressful it has been for you as a family since the diagnosis was made last September, knowing the extent of the surgery followed by a prolonged period in ITU and then a further stay in ward 9. The Maxillo Facial team do understand the importance of good communication both pre and post operatively and I do hope this helped reduce your husband's anxiety and aided his recovery. I hope your husband's recovery continues uneventfully.

It will be my pleasure to share your kind comments with the team.

Kindest regards

Ruth

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Response from Rory MacKenzie, Chief of Medical Services, Monklands District General Hospital, NHS Lanarkshire

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Dear Jannert

Thank you so much for taking the time to provide your comments about the care your husband received whilst undergoing his surgery at Monklands Hospital under the care of Mr Andrew Carton, Consultant Oral and MaxilloFacial Surgeon and the teams that support him. I will certainly make sure that your feedback is passed to him and the teams in Ward 9 and ICU as your kind words showed that through difficult times your husbands and his families needs were at the centre of the care delivered.

I am delighted to hear about the good progress being made with your husbands recovery and would wish you all well for the future.

Kind regards

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Update posted by jannert (a relative)

It makes a great deal of difference to a seriously-ill patient to have confidence in the people who will be treating the condition. I can't imagine how difficult things would have been for us, if we'd been nervous about the quality of our care. Mr Carton and his excellent team instilled complete confidence from the very beginning, and it was never misplaced. They are still on the job with us, still phoning to make sure things are going well.