"Overall positive experience"
About: Hairmyres Hospital / Cardiology Hairmyres Hospital Cardiology G75 8RG
Posted by Zola (as ),
I attended Cardiology to have a 24 hour heart monitor fitted.
There is no receptionist so I noticed people arriving and being baffled as to what to do, as I was. Do I search for a member of staff? Do I just take a seat and wait for someone to approach me? How will anyone know I'm there?
I approached passing nurse who said, just sit there until you're called.
I was fitted the device by a nurse? , not sure whether he was? , his name was Gary.
He was pleasant, smiling and said. Good morning. I love these little pleasantries.
They cost nothing but make a huge difference!
Noticed while waiting, a young male porter arrived to wheel away an elderly man in pyjamas in a wheelchair. The porter called him, Sir, a lovely touch, so much nicer than pal.
Didn't like tv booming in corner, not being watched by anyone. Next morning when I returned it was loud music, annoying and unnecessary. Prefer magazines and newspapers being available.
Device removed next day, cheerfully by young female nurse, don't know who she was, no introduction. All in all, a good experience on this Dept.