"Good and upsetting service"

About: NHS 111 Walk-in Centre

(as a parent/guardian),

Phoned 111 to discuss a rash my daughter had and try and get an appointment for out of hours Dr and was advised to take her to A&E. As a nurse myself I did not feel my daughter needed this and decided to take her to the walk in centre in Lincoln. I am disgusted that the 111 nurse then phoned my daughter back to ask if she felt safe at home. (I would like to make a formal complaint about this).

However when we arrived at the walk in centre we were greeted by anurse on duty and must say the nurse was one of the most kind and compassionate people I have ever come across. The nurse put us totally at ease and we didn't feel rushed and knew that the nurse had the time for us.

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Responses

Response from Laura Evans, Complaints Co-ordinator, Lincolnshire Community Health Services NHS Trust

Thank you for taking the time to provide us with your feedback. We strive to provide a high standard of care to patients, families and carers so we are dissapointed to hear that this has been your experience. To ensure we make the necessary improvements and learn lessons from the incident we would appreciate the opportunity to discuss this with you further. If you feel you wish to do this please contact The Complaints department on 01522 309752 or alternatively email LHNT.LCHSComplaints@nhs.net

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