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"Having a benign mole removed at a local GP surgery"

About: Dermatology Clinic

(as the patient),

I had a small mole that was rubbing in an awkward place. I asked my GP if it could be removed and was referred to a clinic at another local GP practice. I thought that was odd but discovered it was a local surgery delivered by the Dermatology Department of our local hospital.

I had to confirm I could attend the appointment in advance - always good practice - and when I arrived it felt immediately like a hospital rather than a GP appointment. Firstly, there was a nurse attending with the Doctor then lots of paperwork to be completed and questions to be answered before the Doctor even looked at the mole.

However, 30 minutes later I had left with the mole removed, clear knowledge of what were the next steps re stitches and mole results. As a complete bonus I also had the time and opportunity to have a discussion on another skin issue with the Doctor resulting in a prescription and a recommendation to find a permanent solution.

Overall I was pleasantly surprised by how speedily and professionally I was treated and appreciated having the time with a specialist to discuss wider issues during a minor surgery appointment. I think the whole experience benefitted from not being in a hospital environment but in a more familiar, quieter and calmer environment where the staff treating me had no distractions

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Responses

Response from Neil Doherty, Practice Manager, Cathcart Street Practice 8 years ago
Neil Doherty
Practice Manager,
Cathcart Street Practice
Submitted on 26/02/2016 at 07:37
Published on Care Opinion at 09:58


Hello Magdalene,

Thank you for taking the time to write in and let us know about the service you received.

I am really glad to hear that you were pleasantly surprised by the service we were able to provide on this occasion. We too believe that this service is a great addition to the hospital provision within Ayrshire and Arran and look forward to ensuring many more positive experiences for our patients!

Kind regards

Neil

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Response from Kate MacDonald, Business Manager, Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran 8 years ago
Kate MacDonald
Business Manager, Nurse Directorate, NHS Ayrshire and Arran,
NHS Ayrshire and Arran
Submitted on 03/03/2016 at 14:48
Published on Care Opinion at 17:02


picture of Kate MacDonald

Dear Magdalene

Thank you for posting on Patient Opinion, it was great to hear what super care you recevied.

I will ensure that you story is shared with our Dermatology department.

Kind regards

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