"Appointment cancelled with no notification!"

About: Queen Margaret Hospital / General Surgery

(as the patient),

I arrived at Dunfermline Queen Margaret Hospital yesterday afternoon for my appointment only to be told it had been cancelled and I should have been told. I wasn't told!

Given I had taken time off from work to travel and to attend this appointment I find it absolutely disgraceful that I wasn't notified. It was a huge inconvenience to myself and to my employer.

Furthermore I was informed that my "6 month" check-up has now been re-scheduled for September. That will have been a year since my biopsy and again, I find this absolutely disgraceful!

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Bubble1974

Thank you for taking the time to tell us about your experience concerning your hospital appointment. This should not have happend and I am sorry that it did. I can make sure your post is shared; however I would also be keen to speak to you directly to gather some more details from you, so that I can look into the reasons behind the cancellation and check the situation with regards to your further appointment.

Please feel free to contact me directly on 01592 648069

Regards

Louise Ewing

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