"Care for my mother"

About: Haltwhistle War Memorial Hospital

My mother was at this hospital for the last few weeks of her life and the care and attention she received was exemplary.

Nothing seemed too much trouble for the staff to keep her comfortable and they managed to be both caring and professional.

I think I can safely speed for all my family in thanking the staff.

Story from NHS Choices

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Response from Haltwhistle War Memorial Hospital

Dear Andrew,

Please accept our deepest condolences following the loss of your mother. Please do get in touch if there’s anything we can do to support you or your family at this difficult time.

It’s heart-warming to know that your mother received exemplary care during her time with us – it’s difficult to imagine a more important time to get our care exactly right . Our teams in Haltwhistle will be pleased to know they played such a comforting and important role at the end of your Mother’s life. I will make sure they have the chance to read your thoughtful review.

Thank you ever so much for taking the time to share this with us.

I wish you and your family all the best,


Annie Laverty - Director of Patient Experience