"cleanliness."

About: Hull Royal Infirmary

This was my 6th visit to outpatients and on each occasion found the entrance to the Hospital dirty, cigarette ends all over and even the entrance inside dirty, windows and floors.

I thought this was supposed to be a no smoking hospital so what are all the patients doing outside the entrance smoking?

Not nice to visit - it would also be nice to have a vase of flowers at the reception to make the place look a

bit more inviting to patients.

The service from the nurses and staff are very good

Story from NHS Choices

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience at Hull Royal Infirmary.

We will ensure your comments are shared with the relevant teams.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details of your concerns and also log your compliment regarding the Trust's staff.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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