"disjointed and lack of co- ordination"

About: Peterborough City Hospital

He was released from hospital just before Christmas

And the care package took too long to set up and then his discharge was all over the place and he did not turn up at home until hours after he was supposed to be discharged

The care package was a nightmare – as nurses did not turn up on time – and we had a nurse take away his commode which he needed leaving my dad and mum with the same commode and problems that caused for both of them when they both needed the toilet. It was not discussed with my parents and taken away without no thought or reason.

The nurses changed the medication without letting the carers know – which confused and worried them. They cannot be left with no instructions and they rang the out of hours care service on the package and no-one got back to them. We also kept having the carer package for my dad changed over and over again.

Mum and dad would like to wake up at the similar time and if the nurse if supposed to be there around 8.00 am – there is no excuses for turning up at 9.30 or 10.30 which has happened. It ends up with my dad having to taken care of my the local carers and this causing problems with going to bed at different times and having meals at different times – this was not part of the agreement of what they wanted.

My father would prefer to sleep with his wife and not have to sleep in the hospital bed, especially in his days of his life .

Why cannot the normal bed be changed to suit his needs?

Mother and father do not want to have to sleep alone.

Now I want to know why setting up the care package takes so long – why it keeps changing and why have the mistakes and things happened as above – as the other carers and I have seen the evidence of the above.

there is never enough nurses on the wards so customers wait ages to be seen or to go to toilet - it has put been off the NHS - seeing the back side of it when Peterborough hospital is in debt with high rents and high costs of services - we are all paying for it

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

I am so sorry for the problems that you have been experiencing however care in the community is not provided by Peterborough Hospitals but our colleagues either in Adult Social Care which is managed by Peterborough City Council or the District Nurses who are managed by Cambridge and Peterborough Foundation Trust. Your comments are very concerning and I would urge you to share them with organisations who have been detailed above.

I am sorry you did not feel there were enough nurses on the wards. We do as a Trust monitor nursing staffing levels very closely and have robust escalation processes if staffing levels fall below a certain level, We also monitor call bell response times to ensure anybody calling for help is responded to promptly. If you wished to contact me I would be happy to look at these two issues for you in respect of the specific ward your father was on but sadly in respect of community care you would need to follow this up with the organisations I have detailed below.

I am however sorry for the experience your family has had and hope that you are able sort out something more suitable in respect of your fathers community care

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