"poor service"

About: Rosie Hospital

Several bad experiences over 3 years after dealing with the hospital. Some of the doctors/staff do not care the patients at all. Everytime I went there had to wait more than 1 hour and when I finally talked to a consultant, they did not want to listen my medical history or details. The attitude towards patients are problematic, I am feeling they blame me for being in the hospital.

They also had a private 'fetal care' clinic on the same site, worst service I ever got. I spend around £500 to have a antenatal test, and at the beginning I was told their team would get back to me in 3 days. It turned out my husband had to chased them after 2 weeks asking the initial result. After a month of my test, still nobody got back to me. I had to make almost 20 calls in 2 days to chase them up. The worst the service I ever came across. Ironically, they charged the money very quick, 2 weeks even before my test.

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Responses

Response from Rosie Hospital

Thank you for letting us know about your experiences at the Rosie Hospital and Cambridge Fetal Care;

I am sorry to hear that you have not been happy with the services provided. I have passed your comments to senior staff at the Rosie and Cambridge Fetal Care, but if you would like us to look into your concerns in more detail and respond to you personally please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk.

Complaints and PALS Manager

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