"Going down hill fast with cutbacks & junior Dr..."

Back in 2014, we had a very good relationship with tavistock the quay, then our OP left and the dr left, leaving the place run by temp staff. Now a junior Dr has been employed with very little life experience and we have only seen once since 2015. We used to been seen every other month or so and have a OP call to our home every other week. This is all gone, we are luck to receive a call if they cancelled our appointment, and have been left here at home waiting for over an hour, until we called the quay to find our why no one had showed!

If they really understood the time and effort just to get ready for a home visit and the steps of care to be in place to arrange this, they would not let us down. Manors cost nothing, and if the shoe was on the other foot, and we did not keep an appointment, who would be quilty then of waisting time and NHS money !!. Service gone well down hill since late 2014 and getting worse by the month. Need a Dr here with grit and a manager to back up discipline and put customers first, not them putting there selfish way into bringing hns down. This was a lovely unit so proves it can be down, and needs to return to mental health care first.

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Response from Ruth McClelland, Communications & Engagement Officer, Devon Partnership NHS Trust

Thanks for your feedback. We are sorry to hear what you have experienced. We will make sure that the staff at The Quay are made aware of your concerns and will take action to put things right - both for you and others. If you would like to have a discussion about the frequency of the care you are receiving, or any other aspect of your care, please do get in touch with our Patient Advice and Liaison Service who will be more than happy to discuss with you how best to resolve your concerns, and they can also link with the appropriate service manager. Their freephone number is 0800 073 0741 or you can email them on dpn-tr.pals@nhs.net if you prefer. With our best wishes.

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