"knee replacement"

About: Queen Alexandra Hospital

I came into ward D5/6 at 7am for my knee replacement,was kept in a small room,just a chair and desk,my husband was sent home,i was eventually given my pre-med tablets and asked to change into a gown,was then left until 2.30 when the ward manager came in to tell me that my operation was cancelled as there were not enough beds,was asked to ring my husband to come and collect me,left still feeling woozy from the pre-med.Recieved another appointment for 10 days later to attend to have my surgery with a different surgeon.Because of that I had to attend the hospital 3 times in 10 days for bloods,meet the surgeon and another assessment.I returned on oct 9th at 7am,then waited again until 2.30 sat in the day room,got taken down to theatre,had a spinal that didn't work,had to have a general,eventually came back to ward at 7.30 to a very worried husband,the room wasn't ready for me,i spent some time being sick,and was in considerable pain right from the start,no medication helped,When needing the toilet was made to feel as if I was a nuisance,no real care or compassion was shown.I might add mainly the night staff.The best ones I found, were to be the male nursing staff.4 months down the line I am still in pain.Such a pity as in May 2014 I had my first knee replacement done and everything went so smoothly and apart from 1 member of the staff that was very abrupt,i found the rest of the staff to be,wonderful &,caring,Such a shame that I was let down the second time around.

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Response from Queen Alexandra Hospital

I am very sorry to hear that your experience with us was so negative, Sheila. This is not the way we expect our patients to be treated and I would like to assure you that I have shared your comments with the staff involved. We would really appreciate the opportunity to look into this further and get someone to contact you to discuss your concerns.

If you would like us to do so, please could you contact our Patient Advice and Liaison Service (PALS) at PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 917603.

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