"Ghastly experience of fracture clinic"

About: Royal Surrey County Hospital / Trauma and orthopaedics

(as a parent/guardian),

Ghastly experience of fracture clinic at RSCH - waited 90mins - poor communication and felt palmed off by Consultant regarding my son's care. I felt patronised and not listened to - the consultant seemed to think they knew best and had a superior attitude. Having been referred by A&E was then told not acute enough and my son will have to now live with deformity following a fracture

Offered no advice, no further support and was a dreadful reflection on the Ortho team

Would certainly NOT recommend any Family or friends experience it and will updating CQC accordingly.

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Responses

Response from Royal Surrey County Hospital NHS Foundation Trust

Thank you for taking the time to share your feedback, which is always gratefully received. Here at Royal Surrey we strive to provide the best care anywhere and I am disappointed to read that on this occasion we appear not to have delivered that.

All complaints and concerns are taken very seriously and as such our Director of Nursing and Patient Experience would like to discuss your son’s care and treatment with you.

Please could you email rsc-tr.communications@nhs.net, in order for this to be arranged. In the meantime, your feedback has been noted and passed onto the relevant departments.