"surprisingly pleasant experience"

About: Medway Maritime Hospital

(as the patient),

I attended Medway maritime hospital today. I had an appointment at the 'nuclear medicine' department. I was expecting a rushed experience with rude staff. However, it was a pleasant surprise. When I reached the reception, the receptionist spoke to me like a person and not a nuisance. I had to have a blood test where the nurse was very nice, chatting and joking and was willing to answer all of my questions. After, I had an 'X-ray' of sorts, again the chap was very polite, sincere and didn't rush me, then a little later I saw the doctor who was excellent. Explained things to me properly, answered all my questions and spent some time discussing my issue. Overall I was impressed with the warmth, sincerity and good nature of the staff. This is probably the 1 time I've ever had a good experience at a hospital. I have a little more faith in the health system. I left feeling happy.

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Responses

Response from Medway NHS Foundation Trust

Thank you for taking the time to let us know about your recent experience in Nuclear medicine.

Often it is the staff who provide the confidence and the reassurance to believe in the treatment going forward. I am pleased that your expectations were exceeded.

Regards

The Patient Experience Team

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