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Outstanding care

Story from nhs.uk

"Outstanding care"

About: Birmingham Women's Hospital

After having a reaction to being induced I had my baby girl 24 hrs later by emergency c section on 3 Feb 2016 and was amazed at how all the staff we interacted with were so caring, considerate and professional. The midwives who sat with us through the night while I got to 10cm were very good at keeping me calm and relaxed. Special thanks to the anesthetist who kept talking to me through the c section as I was a little panicky and without them I don't think I would have got through it. And of course the doctor who acted without hesitation to make sure my baby got here safely.

A further massive thanks must go to the staff on ward 4. They looked after us so well and despite being busy they always had time to sit with us and take time to care for my baby. Can't express how grateful I am to them!

Although I didn't get the labour I wanted I can honestly say that the staff made me feel at ease at all times and most importantly me and my baby are safe and well and we are very thank ful to all of the staff!

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Responses

Response from Birmingham Women's Hospital 8 years ago
Birmingham Women's Hospital

Submitted on 22/02/2016 at 20:37
Published on nhs.uk on 23/02/2016 at 01:30

Thank you so much for taking the time to feedback to our staff.

It means so much to hear specifically about how our hard work as made a clear lasting impact on the start of your lives as a new family.

We will share your feedback broadly and please know it will really lift their spirits and encourage them to keep giving great care.

If you would like to continue to connect with the hospital through our Family and Patient Advisory Council, please get in touch on connect@bwnft.nhs.uk.

Thanks again,

Amy Maclean, Head of Patient Experience

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