"Very busy and pressured but they cope......"

My history includes cardio issues and recurrent chest pain in particular and my visits usually follow same pattern. Particulalry if am an ambulance admission fairly quickly get to see a triage nurse who carries out ECG and bloods but then satisfied there is not an obvious pressing cause for concern the waiting begins and 4 or 5 hours is quite normal. I empathise with staff as sheer numbers using exert excessive pressure and I feel this in part is a system problem. Think people know that attending A&E gets you seen whereas waiting for a regular appointment nowadays is a total disaster.. For example a near 6 months wait to get a regular appt with the Gastro team. Initially 4 months which with a stroke of a pen some 3 months in gets extended almost 2 months more. This is crazy and the NHS at its worse.

Staff in A&E have always been quality but worrying just how much everything relies on very young doctors. They are the backbone of the department. Bed spaces are usually as rare as hens teeth and more than once just had to sit on hard plastic chairs for 5 or 6 hours which is a challenge when you are not feeling well.

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Responses

Response from Princess Royal University Hospital

Thank you for taking the time to feedback your recent experience of our Accident and Emergency Department which I shall forward to them. Information like this is important if we are to continue in our aim of improving the services, care and treatment we provide.