"Urology"

About: Queen's Hospital (Romford)

In nurse-led clinic two patients are seen in adjoining rooms with communicating door between.

on first walking into room door is open so conversation is fully audible.

Absolutely humiliating to hear through closed door conversation between other patient and nurse regarding his genitalia.

Totally unacceptable to hear intimate details and nurse just ignores it so this is a commonplace occurrence and to be expected.

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Responses

Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read of the concerns that you have raised. We take patient confidentiality very seriously and I will make sure your feedback is passed on to the Service, however if you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can. They can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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