"Contact with nurses"

About: Queen's Hospital (Romford)

Why does a nurse say they have made several attempts to contact patient by phone, yet the patient's home phone, which is the only phone number available to the nurse, has a log of all incoming calls that shows only one missed call from an unknown number, presumable the nurse.

If no-one picks up the phone the answer machine picks up the call so why doesn't the nurse leave a message, if only to say they have rung?

This clearly did not happen?

Why not leave a message for the patient to ring the nurse back?

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience and for providing us with your feedback, I was very sorry to read the concerns that you have raised. I will ensure your feedback is passed on to the Urology Department. If however would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Kathryn Halford

Chief Nurse

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