"Exploratory Procedure at Lister 19/02/16"

From the time I entered reception until I left the discharge ward, every member of staff I met with, from clinical assistant to consultant, were excellent. Polite, kind, helpful, friendly and sympathetic. Thorough with explanations and willing to answer questions. That was a 5 star performance.

I should remove a star as I was asked to be at reception at 7am and did not have the procedure until 5:30 pm approx., but the staff saved the day.