"Exploratory Procedure at Lister 19/02/16"

About: Lister Hospital

From the time I entered reception until I left the discharge ward, every member of staff I met with, from clinical assistant to consultant, were excellent. Polite, kind, helpful, friendly and sympathetic. Thorough with explanations and willing to answer questions. That was a 5 star performance.

I should remove a star as I was asked to be at reception at 7am and did not have the procedure until 5:30 pm approx., but the staff saved the day.

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Responses

Response from Lister Hospital

Thanks for the feedback Alan, although we are sorry that you had a longer wait for your procedure to happen than we have had wanted - we do hope that the team kept you informed of what was taking place and - more importantly - why?

By the way, we've just shared your feedback with the team - we knw that it will make them happy to read how highly you rated their care.

Best wishes for the future....

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