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Treatment good, follow up poor

Story from nhs.uk

"Treatment good, follow up poor"

About: University Hospital (Coventry)

Taken to A&E by paramedics who were brilliant. Was assessed by a doctor and consultant in A&E. Told I would be referred to the appropriate department and letters would be received by post and was sent home. Nothing materialised so I checked with A&E. They said come to Ward 2 tomorrow at 10.30am where I underwent the same procedure that I did in A&E. What a waste of doctors time and cost to the NHS. I am now waiting for appointments that the Ward 2 doctor has referred me to.

I keep records of all my visits and when nothing is received I check (costly phone calls) to get anywhere.

The follow up system needs to be reviewed. People who don't check will never get an appointment. This has happened to my husband as well and we have had to chase it.

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Responses

Response from University Hospital (Coventry) 8 years ago
University Hospital (Coventry)

Submitted on 14/03/2016 at 12:50
Published on nhs.uk on 15/03/2016 at 01:31

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry.

It is fantastic to hear that you were happy with your care in A&E, however we can understand how frustrating it is waiting for follow up appointments. Please can you send the details to the contacts below so we can find out what happened and improve it for the future.

If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry

CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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