"Kettering General Cemetery"

About: Kettering General Hospital

My wife had a planned cesarian section because of a previous error made by this hospital. We had to be in the hospital at 7.15am in the morning. My wife could not have food or water after during the night or in the morning.

We arrived at 7.15am, we had about five minutes’ chat in total with the various persons, as the hospital’s policy is to call all patients in at 7.15, and they decide in the morning what order the patients are going to be called in. We were the second so we went to the theatre around 2.30pm. That was over 7 hours’ waiting without food and water, but at that time we did not know that it was only the beginning.

At the theatre, they were clearly struggling to give the spinal anesthetics, and by their own admission half of the stuff went to the wrong place, so they could not try again. My wife was put into sleep, causing the baby not to breath for about five minutes after born. They now say that everything turned out well, and everyone is ok, but I feel that it more luck than owing to the competence of the staff. It is the fourth occasion NHS mess things up, so I am now at the point that I am scared seeing a doctor here, as they only make things worse.

Story from NHS Choices

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Response from Kettering General Hospital

I am very sorry to hear that your experience was negative. I fully understand your distress that your wife was unable to eat for several hours. We have to manage our elective caesarean sections alongside the emergency patients in the delivery suite. The list is planned to start at 08.30, however, this can sometimes be delayed due to emergencies taking priority.

I fully accept that this should have been explained to you at the time and I apologise that this did not happen.

Unfortunately sometimes there are complications with spinal anaesthetics. I am happy to look into this for you further and would welcome you to contact me via Amie Burrows, Complaints Co-ordinator, on 01536 491766. I am sorry that your wife had to have a general anaesthetic but I am glad that everything turned out well for you both.

Please except my apologies that you were unhappy with the care your wife received and we did not meet your expectations.

Mara Tonks

Lead Midwife

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