"Hospital Feedback"

About: The Tunbridge Wells Hospital

attended a and e monday and got told they were setting an emergency ct scan up go home and they would ring.. gave them till friday and when i got through to a and e after 26 mins on the phone i got told why have i left it so late.. the team that dealt with me are not on call and go and take some painkillers. I explained they made me sick the reply was well what about your food and drink..??? not sure what that was about... after i said i was still in pain severe at times i got told they would check mondays notes and get back to me... surprise surprise no further communication...not very happy to say the least.. now left in agony well done maidstone and tunbridge nhs.. now to write to CQC..

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Responses

Response from The Tunbridge Wells Hospital

Dear Mr Elliss

Thank you for taking the time to give us feedback about your recent experience at the Accident and Emergency department at Tunbridge Wells Hospital. We were sorry to read that you were not contacted by the department and that you are still in pain. If you would like to contact the PALS office on mtw-tr.palsoffice@nhs.net or phone 01892 632953 with further details to identify yourself we will be happy to follow up your concerns. With kind regards, the PALS team.

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