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First Class Service

Story from nhs.uk

"First Class Service"

About: Burnley General Hospital

I have had an ankle replacement. The treatment throughout has been second to none.

The staff on the ward were brilliant, the after care has been fantastic. The staff at the fracture clinic could not do enough.

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Responses

Response from Burnley General Hospital 8 years ago
Burnley General Hospital

Submitted on 22/02/2016 at 11:37
Published on nhs.uk on 23/02/2016 at 01:31

Many thanks for your feedback regarding your experience of care in the Fracture Clinic and at Burnley General Hospital where you underwent an ankle replacement, and thank you for taking the time to do so.

I am really pleased to hear that your experience was so positive and that you were happy with the care provided by the staff.

I will ensure your comments are passed onto the teams who will be delighted to receive such lovely comments.

We are really keen to hear further about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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