"Excellent service from 111, ambulance service..."

About: Torbay Hospital

I am writing to thank Torbay Hospital A&E staff, the ambulance service and the 111 service for looking after a member of my family following an unexpected and distressing health incident at home.

It was clearly not a 999 job and the 111 call handler gathered the information, dispatched paramedics who carried out an assessment at home and decided to send for an ambulance.

On arrival at Torbay A&E tests were initiated without delay.

Everyone we had contact with was polite yet friendly, and totally professional.

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Responses

Response from Torbay Hospital

Dear Enquirer

Thank you for your kind comments.

We are really pleased that the care and treatment your family member received reached the high standards we constantly strive to achieve.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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