"Awful."

About: Queen Alexandra Hospital

Absolutely awful! Left a patient without medication for 4 hours after saying they will get it right away when asked. Extremely rude and judgmental towards the patient, not believing them about the pain that they were in. We were abandoned in various cubicles waiting to see different people. Sat in A&E for 13 hours and counting and still haven't got an answer. The communication between staff is awful, they do not update each other and it was left to the patient to tell them. Definitely would not recommend this hospital to anyone. The way they speak to patients is disgusting and sickening, sarcastic, rude and judgmental. The fact that the patient is meant to trust these people with their life and they act like this is absolutely disgusting!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Alexandra Hospital

I am very sorry to hear that one of our patients has had this experience with us, please be assured that your comments will be shared with the Emergency Department.

We would really appreciate the opportunity to look into this further and get someone to contact you to discuss your concerns, but can only do so if you are willing to provide us with the patient's details.

If you would like us to do so, please contact our Patient Advice and Liaison Service (PALS) who can discuss your concerns with you and liaise with the relevant staff to find out why things went so wrong in this instance.

  • {{helpful}} of {{total()}} people think this response is helpful