"My mums bleeding"

About: Rotherham Hospital / Accident and emergency

(as a relative),

12 days ago my mum started having huge blood clots erupting from her nose and mouth. Most have been black clots. It was a Tuesday morning, early hours and mum was sleeping but was woken by the first bout of clots. It happened every day afterwards, sometimes when sleeping, sometimes when sitting quietly and talking to her Facebook friends or watching tele.

My brother who is her carer rang her doctor after ringing the nhs line. He was told to take her to A and E. Mum was reluctant as previous experiences there were awful for her, the waiting up to four hours. She is 78 next, and has had many health other conditions. By Friday of last week she was ready to face A and E after yet another cardboard hat full of blood that day. My brother rang the surgery, the duty nurse said get an ambulance. They rang for one, keeping the days blood to show the paramedics. She wasn't taken seriously and the paramedic tutted, looked up in the air and asked us who told us that she needed an ambulance? They didn't want to take her, advising she'd be sat for hours and the better option was to ring and make an appointment with a doctor. We took her that teatime, it wasn't her doctor and all he did was issue a script for cream to be be applied inside her nostrils. Result? It seemed to work for a day then the blood clots kept coming.

On the following Tuesday my mum was on her own for an hour, it couldn't be helped, we had appointments that needed keeping. When my brother got home it was like a murder scene. The most blood in one go had erupted as she says from her stomach. She felt a pain in her navel and felt the blood moving up from her stomach. A lump appeared which we've been informed is her hernia and nothing to worry about.

Nhs was rang a couple times between Tuesday and Thursday with the same advice: Accident and emergency. A district nurse was due Thursday to take bloods, she never came so we went to A and E. Mum was fast tracked, saw a nurse who took information about the bouts of bleeding and also we had to inform the hospital of her previous health conditions, as they were not recorded on her doctors notes. A doctor came asked for all the information again as the hospital had lost the first set of notes. The doctor, said bloods, tummy scan, and other investigations.

We were happy that things were getting done.  I slept that night thinking she was safe in their hands. The following day they took more blood as they had lost the results from the day before. She was given a chest xray and released with an emergency appointment for Ear Nose and Throat for next Tuesday despite telling them the blood she expelled on wednesday was from her tummy.  I told mum to wait while got there so that I could question the doctors about why she was being released. Nothing they told me made any sense, when asked why she didn't have a tummy xray ( she has a polyp also) the doctor said the consultant was positive it was not from her stomach. I felt that he was basically calling mum a liar and nothing they said made sense.... I asked what happens if it's really bad again... 'bring her to A and E..

It happened in her sleep this morning massive black blood clots....the catalogue of errors including the current story in the Rotherham Advertiser and previous experience (a brain bleed pre hemorrhage was dismissed as arthritis in the neck) including her latest experience, we are now not going to bother them at RGH. We will take mum to Northern General.

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Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust

Hello, my name is Ellie Monkhouse, Deputy Chief Nurse at The Rotherham NHS Foundation Trust. I am sorry to hear of your concerns regarding your mother’s overall experience of care and I am concerned to hear that you do not feel able to use the Hospital services in future. If you wish to do so, please contact our Patient Experience Team on 01709 424461 who would be happy to discuss this with you personally and further investigate the concerns you have raised. With best wishes.

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