"Slow ambulance call out time"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by caring sister (as ),
Ambulance called at approx. 7.30 pm. it did not arrive until 3. 00 a. m. the following morning. patient was a vulnerable 75 year old lady with a head and face wound following a fall, very unsteady on her feet. Made a follow up call to 999, but advised that they were all on call to more urgent needs. They called us to advise they would be with us asap at approx. 1 a. m. When they did arrive, paramedics told us that they had only had the call at 10 pm and they could have been with the patient sooner.
A very, very, poor response and traumatising experience for the patient.