"A & E reception very unfriendly"
About: Northampton General Hospital NHS Trust Northampton General Hospital NHS Trust Northampton NN1 5BD
Posted by Anonymous
When patients attend A & E they are likely to be in pain, nervous and feeling vulnerable.
Therefore, I would expect the reception staff to be helpful, caring and welcoming.
This was not the case when I visited today.
The receptionist was abrupt, uncaring and unwelcoming
I felt as if I was unimportant and almost a nuisance.
The department was not busy, so their attitude could not be attributed to work overload.