"Everything one could possibly hope for - and more!"

About: North Tyneside General Hospital

From the moment I was referred to Rake Lane for potential inguinal hernia repair - until now when I have emerged with surgery complete, the whole experience has been exceptionally good! Every member of staff treated me with respect, good humour, understanding and professional service of the highest standard. If only I could name names - the list would be long and the individual praise would be enormous. What I can say is that the main hosting department today has been Day Surgery, and the surgical team was the one that focussed on upper GI surgery - with emphasis in my case on multiple hernia repair.

There has not been even one tiny way in which i could find any fault - absolutely top class from A to Z!

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Responses

Response from North Tyneside General Hospital

Dear David,

This is such a lovely tribute to our staff - thank you for noticing how much it means to them to provide care of the highest standard with kindness and professionalism. Your review will, I'm sure, be shared widely across the team and be deeply appreciated by all who read it.

It's heartwarming to hear you describe the care you received as everything one could possibly hope for and more ! Feedback this good inspires our staff and fosters a real sense of joy and pride at work - thank you for taking the time to share your story.

Hope you are comfortable back at home and recovering well.

With all best wishes,

Annie

Annie Laverty - director of patient experience

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