"Was the way all members of staff ..."

About: Stafford Hospital

(as the patient),

What I liked

Was the way all members of staff treated me with respect, courtesay and apeared generally concerned about my health and welfare. I felt my care was thorough and of of a high standard.

What could be improved

I was fortunate to only need to stay in as an inpatient for one night via A & E therefore it is difficult to say what could have been improved as i was generally very impressed by the overall experience of the hospital team

Anything else?

I have worked in the NHS as a qualified nurse for over 27 years, working in many different health care settings both in on hospitals wards and intensive care units and within the community, where i am presently employed as a senior clinician I presented to A & E as a concerned patient accompanied by a worried wife, the first time i have been a service user (i.e .patient). Everyone i came into contact with from portering and reception staff, radiographers, technicians doctors and nurses where extremly kind and helpful, this played a huge part in relieving our stress and anxiety , i cannot thank them enough. The Acute Medical ward was clean and tidy (well done to cleaning team) and

i felt all patients were treated with compassion and respect. I would have no hesitation in recommeding this hospital to friends and family.

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Response from Stafford Hospital

Thank you for leaving a comment about your recent visit to Stafford hospital. We’re very pleased to hear you were happy with the care provided and appreciate you taking the time to let us know. We will ensure that your comments are passed on to the medical and nursing staff and the Porter and Housekeepers. Feedback on the services we provide is of great importance to us as this helps to ensure that we provide the best possible care to all patients. Our best wishes are offered for a continued and full recovery. Should you wish to contact the Trust directly then please contact PALS on 01785 230811.

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