"Fantastic Kindness and Customer Care."

About: Princess Royal Hospital (Hull) Yorkshire Ambulance Service NHS Trust / Patient transport service (PTS)

(as the patient),

On the way to the Princess Royal. My knee gave way. When I managed to get there and Hobble In. Fran. Sharon and Sylvia were amazing. . They managed to get a wheelchair to sit me In. Cup of water and a phone so I could contact my husband. . Fran stuck a note on my car windscreen to let traffic warden know I had been taken to hospital. . They ordered patient transport so I could get to hospital. The ambulance people were very kind and amazing aswell. So a BIG thank you to All of You.. A little kindness goes a long way. I will never forget what you all did. I am so grateful.

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Response from Jacqueline Taylor, Patient Relations Manager, Yorkshire Ambulance Service NHS Trust

Thank you for your feedback regarding the Patient Transport Service.

We welcome all types of feedback from our patients and their families and use this to inform the development of our services.

We are please you had a good experience of using the Patient Transport Service.

Kind Regards,

Jacqueline Taylor

Patient Relations Manager

Yorkshire Ambulance Service

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