"Staff Change On Ward Two"

The qualified staff on ward two over the past few years have been indifferent to patient concerns and didn't like to come out of the nurse's office or clinic room and engage with the patients. How different now. All new faces and all attentive and happy to talk with we lowly service users. The support staff were as superb as usual.

Story from NHS Choices

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Responses

Response from Harplands Hospital

Thank you for your positive comments on Ward 2.

I am really pleased that you feel that new staff on the Ward has made a noticeable difference to your experience while there.

I will pass your comment to the Ward staff as they all value the feedback from service users and carers.

Veronica Emlyn:

Patient Experience Lead

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