"very dissatisfied"

About: Highgate Private Hospital

Hi I'm very dissatisfied with the care I received , I'm an N.H.S patient not that this should make any difference as far a my care is concerned , I had an op in Feb for vericious veins , my pre op assement appointment was Booked for 1.30pm I was seen one hour and fourty mins later , the staff apoligesed for this , but I felt this was not a good start , I have never waited this long for an appointment and felt very stressed, my op was secduled for sat , I arrived at 12.15pm as planned , nothing to eat since 5am , I was told at the pre op assessment that I would be operated on within 1to 2 hours of my arrival but had to wait till 4.35pm with no pain relief and nil by mouth 11hours later , due to this being my first visit to this hospital I was very anxious and felt very vulnerable , the nursing staff were in a hurry to go home as

I came from theatre at 6pm , at 8.30 pm they knocked on my door and said they were going home ! So I had to hurry ! The op went well but the care was very dissapointing , will definitely NOT go there again .

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Responses

Response from Highgate Private Hospital

Dear Tina,

We are sorry to hear about your experience and would welcome a discussion as part of our review of the areas highlighted.

Please contact us, either by telephone via 0208 341 4182 or by email via enquiries@highgatehospital.co.uk asking to be referred to the Hospital Director's Office.

All feedback is taken very seriously and is crucial for us to continuously develop our services in line with our own high quality standards and what patients expect from us.

A formal complaints mechanism is in place, should you wish to access this route.

Please find details of this by clicking on the following web link: https://www.highgatehospital.co.uk/how-to-complain/

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