"THe screaming banshee, 1 ward ..."

About: Royal Berkshire Hospital

(as the patient),

What I liked

THe screaming banshee, 1 ward down the corridor - all night. THe lack of recognition that I had a head injury and could not feed myself (lost over a stone in 4 weeks - despite what was logged in the wrong hospital records). Simple things either not done or done badly - appalling.

What could be improved

Close, supervision and control of staff and clear briefing of each shift on the specifics of each patient - ignorance of circumstances and conditions defied any credible explanation.

Anything else?

The suggestion that nursing is a vocation has nearly lost any relevance.

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Responses

Response from Royal Berkshire Hospital

We would always encourage patients or visitors to raise any issues with the nursing staff or the PALS/Patient Relations team immediately. This helps us to try and make sure that any issues are resolved on the spot. We are concerned to hear of any experience of our services that does not meet our desired level of care but it is difficult to tackle specific issues unless we have more detailed information. We would welcome the individual contacting us so that we can find out more information and investigate as appropriate.

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