"No priority in A&E"

About: Royal Oldham Hospital

I attend A&E on an intermittent basis for an incurable long term condition.

Last Tuesday evening I waited 1.5 hours just to be triaged and told that I was priority.

2.5 hours for blood to be taken.

2 further hours to be seen by a Doctor, who did apologise and gave me sufficient time to recount my problem.

I was sent home with antibiotics- more than the course I had had explained-dangerous if I hadn't realised and no x-ray which is normal procedure for me.

I was asked to phone my GP to find out result of a sample to see if I had been given the correct antibiotic. When I phoned was told the Lab had rejected it for lack of D.O.B!

This was crucial! Why could someone in A&E not have been informed and looked up my records, for this important investigation.

I only have 1 kidney working efficiently & cannot afford to damage it. This is one of the reasons that I have, on many occasions, been told I have to go to A&E for treatment.

I am at a complete loss.

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Responses

Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust

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