"Hot and swollen foot"

About: Pilgrim Hospital / Out of hours service

(as the patient),

Phoned 111 answered by Daniel asked questions and booked a out of hrs appointment at pilgrim saw doctor at 8 30 I was worried it was a blood clot she ruled out gout but was unsure about infection advised use of antibiotics and said it was my decision if I wanted a blood test and said 111 should have referred me to a&e

Whent to reception receptionist said I would have to start to wait again

After a considerable wait had a blood test Sat down and waited and waited for results asked receptionist 3 times how mucth longer I would have to wait after midnight

Firmly told me to sit and wait

Waited until 1 45 am asked again if doctor or nurse could give me results she said to keep waiting so reluctantly left without getting test results didnt seem to care

Phoned g p in morning at gosberton nurse gave me results

What a poor performance I encountered

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Responses

Response from Steve Knight, Communications Officer, Lincolnshire Community Health Services NHS Trust

Thank you for sharing your concerns with us, I would like to assure you that we take all concerns seriously. Unfortunately we are not are not able to influence the waiting times in A&E, I am sorry you had to wait so long.

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