"A referal from my drs surgery after an appointment"

I was referred to The Roseberry by my dr after an appointment which he thought was serious enough to need professional help in this specific area. I had been referred to the same hospital a year earlier, and was very wary as my experience with the staff was less than professional. So much so. I had complained to there supervisor/manager due to lack of the promised after care at the end of the line. Although the after care was a little better this time. I am now, with my local gp still awaiting the requested paperwork almost three months down the line. Once again I find myself the patient doing the job of the staff. Not impressed and no faith in this facility.