"Walked out poor service eye outpatients"

About: Queen's Medical Centre

Appointment changed til 8 15 so arrived and lucky I did as they sent the appointment to my old address and texted my ex wife about my appointment and as we don't get on was bit uncomfortable. told to sit down then overheard reception ringing another department and mentioned my name saying was going to be tough day. Waited til 10 00 then asked if they had forgot me and was told they needed to ring up a different area who would see there manager to try and get me in asap. told to sit down again waited till 10 45 decided had enough and had forget me so walked out.

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Responses

Response from Queen's Medical Centre

I’m sorry to hear this. We would like to resolve this promptly for you. Please can you call the eye outpatients appointment clerk at your earliest convenience on 0115 924 9924 ext 67609?

Kind regards,

Gillian Songhurst

Eye Outpatients Manager

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