"Not fit to be called a hospital"

About: New Cross Hospital

Waited in A&E for 3 hours to be seen by your triage staff.

Asked the receptionist for tissues because my father was bleeding . Told me to go to the toilet , could not be bothered. The three hours I was waiting there were three receptions just chatting away.and laughing. With sick people around them . I am really worried about the care patients recieve. A three hour wait is not good enough. A&E patients need to be seen as soon as they come in and assessed to rule out danger This not the case at new cross.

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Responses

Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your father's patient experience in our Emergency Department. I am sorry for any distress that this matter has caused. To enable me to look further into your concerns, can you please contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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