"Will never go to this hospital ever again"

About: Whipps Cross University Hospital

My mum was transferred to whipps cross from newham as they said the ENT department was the best for the care she needed she was left on her own on a bed in pain in a corridor waiting for a ward witch she should of had ready b4 she left newham from 1pm till half past 8 at night she was at newham from 9 in the morning so hadn't eaten all day she is diabetic and her blood sugar was at 35 when tested totally wrong and the treatment she got after only got worse they let her out b4 she was anywhere near better she also was let out at 9 at night with no help in transport home even tho she was transferred there had no money , suffers from arthritis of spine and can hardly walk and suffers from agoraphobia had no idea were she was and nurse said it wasn't there job , she was in bits when picked up by family , if you are I'll and in pain do not go to this hospital for care

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Response from Whipps Cross University Hospital

We are extremely sorry to read of your mums experience and of the care and treatment she received whilst with us. Please accept our apologies for this.

We would like to discuss the concerns you have raised here in more detail so that we can understand what happened and the reasons behind the occurrences and also to make sure that this does not happen again. To do this we need you to provide us with more detailed information. Please do this by contacting our PALS Team on 020 3594 2040 or by email: pals@bartshealth.nhs.uk

Kind regards

Barts Health NHS Trust

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