"Rude sonographer at 12 week dating scan"

About: Hereford County Hospital / Maternity

(as the patient),

I went for my 12 week pregnancy dating scan. My scan was booked for 2.30 but I didn't end up being seen until 3.20. Now I am aware that you need a full bladder but having to wait nearly an hour to be able to go to the toilet made me feel really uncomfortable and I just had to go.

When I finally went in for my scan the sonographer was extremely rude and had a go at me because my bladder wasn't full enough. I tried to explain to her that I completely understand when they are running behind but I was getting extremely uncomfortable and was starting to worry that I might get a UTI if I held it in much longer, something I suffer with and this is one of the triggers. She then made me go and sit outside and drink 3 bottles of water and told me that I was making them even later now. After I drank the water I went back in, she started the scan and for a good 5 minutes she didn't say anything (which due to previous bad experiences I know this isn't always a good sign!). My husband asked if she could see a baby and she snapped back 'I wouldn't be doing all this if I couldn't!'.

I thought throughout the whole experience she was extremely rude, she never once explained what she was doing and why just grunted everytime myself or my husband asked her something. I found the whole experience horrendous and if I have to see her again I will probably go elsewhere to have my baby.

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Response from Hereford County Hospital

On behalf of Wye Valley NHS Trust I wish to thank you for your feedback.

I will pass your comments on to the Sonography Team and wish to apologise for your experience.

If you wish to contact the PALS Team in person please telephone 01432 372986.

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