"I am writing to thank the hospital ..."

About: Queen Elizabeth Hospital (Birmingham)

(as the patient),

What I liked

I am writing to thank the hospital for the superb care I received at Queen Elizabeth Hospital.

On 30th December, I was taken as an emergency to A&E at Hereford Hospital where they carried out a CT scan which identified that I had had a sub-arachnoid brain haemorrhage. The results of the scan were electronically transferred to Birmingham where they were immediately reviewed by your neurological team who arranged for me to be swiftly transferred to the QEH. Detailed angiograms identified an AV fistula which was later embolised under general anaesthetic. I am now back at home and am making a full recovery.

I was so impressed by the professionalism, hard work and caring of all the staff at the hospital. I was always kept informed, staff handovers were excellent, nurses went down to X-ray with me to get direct feedback and results of any tests came back straight away. I felt I was in the safest and best hands throughout.

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you have had such a positive experience during your stay with us. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way.

Your comments have been passed on to the managers of the speciality that cared for you so that they can ensure that relevant staff are made aware of your feedback. It is very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

Thank you again for taking the trouble to post your comments on the NHS Choices website. We hope you continue to make a good recovery following your procedure.

If you would like further information on services at UHB or would like to discuss any aspect of your care or treatment in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 9am-4.30pm (Mon-Fri) to the PALS office located near the main entrance.

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