"Cannot book an appointment"
About: Locala Community Partnerships CIC Locala Community Partnerships CIC Batley WF17 5PW
Posted by Balloon261 (as ),
I’ve been trying and trying to get through to the Podiatry Service to make an appointment for a toe splint. I have called the number on the letter frequently only to be put on hold listening to music for 20 minutes at a time. I have tried on both my mobile phone and my house phone. Using the mobile means I can move around but it costs a lot, the house phone means I’m stuck in one place.
The appointment letter states that if I have not contacted the podiatry service in three weeks then I will be taken off the list and will have to go through the GP referral process all over again, even though I have not made contact because I cannot get through!
I’ve never known such a stupid system, I’m angry and frustrated. Surely it cannot be so difficult to make an appointment?
The phone message says that there are a high number of calls – if there are then why not put more people on the phones to answer them? It would even help if the message lets you know where in the queue you are – I cannot tell if I’m the 10th or 50th in the queue.