"Recent admission via A & E"

About: Manor Hospital

I am aware of the problems faced by the hospital but feel I must give praise and thanks to the dedicated and hard working staff who cared for me in A & E, AMU and ward 12. I arrived by ambulance with suspected blood clots. A & E was very busy but staff worked hard to manage the situation despite constantly changing priorities, queues, a lack of beds, frightened people, some demanding families (I counted twelve people insisting on remaining with one patient), a difficult drunk and crying children. A typical evening in A & E.

Despite all of this, the staff remained reassuring, caring and professional. Special praise for the Medical Registrar and the Sister on duty both of whom did a brilliant job of orchestrating everything.

Praise too for the staff on AMU and Ward 12; despite staff shortages I could not fault their care of patients. They are hard working, kind, cheery, approachable, well trained and dedicated; exactly what nursing staff should be.

In such a busy hospital delays are inevitable and it appears to be under-resourced for the demand on its services but the staff I encountered trying hard to keep up standards. Thank you very much.

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Responses

Response from Walsall Healthcare NHS Trust

Thank you for taking the time to post a comment. We're glad to read that you have so many positive things to say about staff in different areas of the Trust. We'll ensure that your comments are passed on to the team in the Emergency Department, AMU and Ward 12.

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